FAQ

Wear it daily — even 24/7 if you like. Take it to work, travel with it, make it part of your normal life. That's what the trial is for.

Contact us and request a Return Merchandise Authorization (RMA) within 30 calendar days of the carrier-confirmed delivery date. We may ask for 1-2 quick photos of the item to help document the return — this is not an approval requirement for an ordinary 30-day trial return.

Standard U.S. returns have a flat $10 return-shipping charge, applied once per return shipment (not per item). There's no restocking fee, and normal wear during your trial doesn't reduce your refund.

Every Shuzi jewelry purchase comes with a 30-day wear trial. Your 30 days start on the date the carrier confirms delivery — not the date it shipped.

Contact us. We cover return shipping for defective items or workmanship problems, and there's no $10 charge in that case.

Accidental damage during your 30-day trial doesn't automatically disqualify your return or reduce your refund. Just tell us when you request your RMA.

Once we receive your returned item, we process your refund within 3 business days. Your bank or card issuer may take additional time to post it.

Yes — the original free shipping is never deducted from your refund.

Yes — all Shuzi orders shipped within the United States get free standard shipping, including Alaska and Hawaii.

Right now, ShuziGlobal.com ships only within the United States, including Alaska and Hawaii. Outside the U.S., Shuzi products are available through independent local distributors — currently New Zealand and South Korea, each with their own separate online store. A Latin America distributor is in progress and expected to launch in the near future.

Orders typically ship within 2-3 business days from our California warehouse. Once your order ships, you'll receive a tracking email. For an exact delivery estimate to your address, check the shipping options shown at checkout.

Shuzi was founded in 2004 — more than 20 years of developing its resonance jewelry products.

Yes. Skytyan Inc., Shuzi's California-based parent company, holds two active U.S. trademark registrations: No. 3,410,893 (SHUZI & Design, registered 2008) and No. 5,160,502 (the SHUZI word mark, registered 2017, most recently renewed in 2026). Shuzi's trademark history in China dates back to 2009, and in 2025 new Class 14 registrations were obtained for both the SHUZI name (Reg. No. 80135265) and the Shuzi logo (Reg. No. 80127739), with protection extending through 2035. Shuzi also has a documented history of trademark filings in a number of other countries dating back to the late 2000s.

Yes. Shuzi's documented international trademark history extends back many years, with historical trademark records in markets including the United States, Singapore, the European Union, Australia, New Zealand, China, Japan, Canada, and South Korea, among others. Not every one of these registrations remains active today — trademark status changes over time, and some early filings, like the original European Union registration, have since expired.

Yes — over more than 20 years, Shuzi has partnered with distributors in a number of countries. New Zealand and South Korea are current, active partners today, each with their own separate online presence. Shuzi has also worked with distributors in Canada, Taiwan, Vietnam, and Israel — these are historical or currently dormant relationships, not active points of purchase.

For products that come in sizes — rings and bracelets — the available sizes are listed right on the product page when you add it to your cart.

Measure the diameter of your finger where the ring will sit, and find where that measurement falls in our ring size chart below.

Most Shuzi pieces are built on a base of 316 stainless steel, titanium, or sterling silver, with many pieces gold-plated over that base metal. Earrings and pendants that feature rhodium plating or Swarovski crystals are typically built on a sterling silver base. Rings and some pendants feature enamel detail. Stones are cubic zirconia (CZ) or Swarovski crystals.

Since we recommend wearing your Shuzi daily — even 24/7 — pieces may need occasional cleaning over time. A couple of things to know: rose gold plating contains a copper mix, and like most rose gold, its color can gradually fade or oxidize over time — this is mostly seen on bracelets, less common on pendants, and lotions or detergents can affect it further. On titanium bracelets with a mixed brushed-and-polished finish, the two textures can start to look more similar to each other with regular wear.

Shuzi jewelry is nickel-free by design — we leave nickel out of our plating because it's one of the most common triggers for skin sensitivity. No metal can be guaranteed to work for every skin type, but skipping nickel is one of the most effective ways to lower your risk of a reaction.

Yes — once your order ships, you'll receive an email with your tracking number.

No. Checkout is guest-only — Shuzi doesn't currently have a customer account/login system, so your order and tracking details come to you by email rather than through an account dashboard.

We accept major credit and debit cards (Visa, Mastercard, American Express) along with Shop Pay, through Shopify's secure checkout.

At the center of Shuzi jewelry is a specially programmed resonance disc — technology Shuzi has been developing for more than 20 years. Our original resonance, Resonance of Life, was created around Shuzi's interpretation of water resonance, one of the most fundamental elements of life. Some pieces, like the Shuzi Yin-Yang Charm, combine Resonance of Life with a second resonance, Resonance of Spirit, created using a different and considerably longer programming process, inspired by the parts of being human that are harder to measure — awareness, intuition, personal experience.

We don't tell you what to expect. Some people notice something, others don't — that's exactly why every Shuzi piece comes with a 30-day wear trial. Wear it, see how you feel, and decide for yourself.