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SHUZI RETURN & 30-DAY TRIAL POLICY

Free U.S. Shipping. 30-Day Trial.

We want you to actually try Shuzi—not just look at it.

Wear it. Live with it. Decide for yourself.

All U.S. orders include free shipping, and every Shuzi jewelry purchase comes with a 30-day wear trial.

If Shuzi isn't for you, you can return it. Standard U.S. returns have a flat $10 return-shipping charge. There are no restocking fees, and normal wear during your trial is welcome.

Free U.S. Shipping

All Shuzi orders shipped within the United States receive free shipping, including Alaska and Hawaii.

If you later return your purchase, the original free shipping is never deducted from your refund.

Your 30-Day Wear Trial

Your 30-day trial begins on the date the shipping carrier confirms that your order was delivered to you—not the date we shipped it.

And we really do mean try it.

You can wear your Shuzi jewelry normally throughout the 30 days. Wear it daily—even 24/7 if you like. Take it to work. Travel with it. Make it part of your normal life.

That's what the trial is for.

Starting a Return

If you decide Shuzi isn't for you, contact us and request a Return Merchandise Authorization (RMA) within 30 calendar days of the carrier-confirmed delivery date.

As part of the RMA process, we may ask you to send 1–2 quick photos showing the current item.

The photos simply help us document and process your return. They are not an approval requirement for an ordinary 30-day trial return.

Returning Your Shuzi

After receiving your return request, Shuzi will provide your RMA and return instructions.

If we require the item to be returned, we'll email you a prepaid USPS return label.

Please give the return package to USPS within 10 calendar days after we issue your return label.

If you need additional time, contact us before the 10-day period ends.

In some cases, Shuzi may determine that a physical return is not required. If so, we'll tell you when processing your RMA, and the $10 return-shipping charge will not apply.

Your Refund

Once we receive your returned item, Shuzi will process your refund within 3 business days.

Your bank, credit-card company, or payment provider may require additional time before the refund appears in your account.

For a standard 30-day trial return, we refund your purchase price minus a flat $10 return-shipping charge.

The $10 charge applies per return shipment, not per item. If several eligible items are returned together under the same return shipment, there is only one $10 return-shipping charge.

There is:

• No restocking fee.
• No deduction for the original free shipping.
• No deduction for normal wear during your trial.

Defective Items or Workmanship Problems

If your Shuzi jewelry arrives defective or develops a workmanship problem during the 30-day trial, please contact us.

Shuzi will cover the return shipping when a return is required.

There is no $10 return-shipping charge for a defective item or workmanship problem.

Normal Wear and Accidental Damage

This is a genuine wear trial.

We expect Shuzi jewelry to show signs that it has actually been worn. Normal wear does not reduce your refund.

Accidental damage during your 30-day trial also does not automatically disqualify your return or reduce your refund.

If something happens to your jewelry during the trial, simply tell us when requesting your RMA.

1-Year Limited Warranty

Beyond your 30-day wear trial, every Shuzi piece is covered by a 1-year limited warranty against defects and workmanship problems, running from the same delivery date as your trial. This is separate from the 30-day trial: the warranty covers genuine defects only, not a change of mind. If something is found defective within 1 year of delivery, contact us — there's no return-shipping charge for a warranty claim. If the item is in stock, we'll send a replacement; if not, we'll issue store credit. Normal aging — such as natural rose gold fading, or brushed-and-polished titanium finishes blending together over time — isn't covered as a defect.

International Orders

This policy applies to orders shipped within the United States, including Alaska and Hawaii.

International returns are handled separately. Please contact Shuzi for return instructions applicable to your country.

Questions or Returns

To start a return or ask a question about your order, please contact Shuzi Customer Service.

Email: contact@shuziglobal.com Phone: 1-650-564-7445

Please include your order number when requesting an RMA.